I called ATT and after a lengthy conversation with one of their customer reps I found out that third party vendors have “tricky” ways to get you to subscribe to their services. After more questioning of the rep, I found out that it is up to the customer to check his bill.
This website had charged me already for the third month.
ATT’s request for a refund went through right away. I found out that an instant refund is equal to admittance by the third party vendor that the charges are and were unjustified.
You may ask why ATT let this happen. ATT gets a commission from third party vendors. ATT only intervenes when there are too many complaints. How about that? The charges would be listed on your bill under “Mobil Purchases & Downloads: Communication Charges, Monthly Subscriptions.”
I checked into the service; you subscribe by choosing your cell phone carrier on their website, you enter your phone number and you then get a four digit number per MMS which you return. You then get 5 alerts per month. The “alerts” are “general news and news for sports, health, celebrity gossip and more...” and you get charged $9.99!!
Does that sound like any sane person would subscribe to such a service?? Be aware and check your cell phone bill! Please leave a comment if you are a victim too.
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Comments:Posted on 17 Jan 2011, 13:09 by Mark LaMountain
Same thing happened to my phone!
Posted on 19 Jan 2011, 20:25 by furios girl
just found out recently..i have been charged $9.99 since Sept. 2009!!!i was so shocked and humiliated!!!after a lengthy conversation with customer service,ATT only agreed to give me 3 months worth of refund...